Manual De Usuario Nortel Networks Teléfono M3905 [1/92 Páginas] | Manualesoceanicos.es

Nortel Networks teléfono M3905 Manual

Manuales PDF
92 Páginas Español

Nortel Networks teléfono M3905

Enterprise Voice Solutions Customer Documentation

Nortel Knowledge Network

M3905 Call Center

Meridian Digital

Telephone

User Guide

Tabla de Contenidos

Expandir Todo

Title Page
Table of Contents
Introduction to your M3905 Call Center Telephone
- M3905 Call Center telephone
- M3905 Call Center features
- Available ACD Features on the M3905 ACD telephone
Terms you should know
Your Telephone’s Controls
- Programmable Line/Feature Keys (Self-labeled)
- Programmable Feature Keys (Self-labeled)
- Call Processing Keys
- Fixed Keys
- Application Keys
- Primary Directory Number
- Individual Directory Number
M3905 Call Center Meridian Digital Telephone
Call Center Agent/Supervisor Features
- Call Center headset interface
- Agent login
- Login with Agent ID and Multiple Queue Assignment (MQA)
- Default login
- Correct errors during the login procedure
- Agent logout
Agent features
- Use Activity Code
- Answer Call Center calls
- Call Forcing
- Use the Emergency Key
- Use Not Ready
- Answer or make non-ACD calls
- Contact your supervisor
- Use Walkaway and Return from Walkaway
Call Center Supervisor features
- Agent keys
- Answer Agent
- Answer Emergency
- Call Agent
- Use the Supervisor Observe and Supervisor Headset Jack
- Interflow
- Night Service
- Observe
Your telephone non-ACD call features
Make a call
- Auto Dial
- Redial last number called
- Transfer a call
- Use Timed Reminder Recall
- Set up a Conference call
- Use Call Join
- Activate Ring Again
- Use Speed Call
- Make a System Speed Call
- Make an Intercom call
Answer a call
- Place a call on Hold
- Use Call Park
- Display call information
- Use Call Waiting
While you are away from your desk
- Call Forward
- Forward an internal call
- Use Remote Call Forward
- Secure your telephone
While on an active call
- Activate Call Charge
- Charge a call or Charge a Forced call
- Record a Calling Party Number
- Trace a Malicious call
Call features
- Use Group Call
- Use Privacy Release
- Activate Override
- Activate Override, Enhanced
- Use the Buzz signal
- Make an announcement over the Call Page
- Use Forced Camp-on
- Radio Page Feature
Your telephone display information
- Understand the Meridian 1 Calls Waiting status indicator for ACD
- Understand the ACD display information for the Meridian SL-100
- Display agent status
- Display queue
- Display call information
Your M3905 Call Center Telephone Options menu
- Options feature list
- To access your adjustable features in the Options menu
- Select language
- Change feature key label
- Adjust the contrast
- Adjust the volume on your telephone
- Choose Ring type
- Use Call Timer
- Format Date/time
- Use Key Click
- Headset Type
- Display Diagnostics
- Set MCA Data Parameters
Accessories for the M3905
- Additional Key Caps
- Accessory Connection Module (ACM)
- Headset
- Handset
- Analog Terminal Adapter (ATA)
- External Alerter and Recorder Interface
- Key-based Expansion Module
- Meridian Communications Adapter (MCA)
Feature Chart
Meridian 1 Flexible Feature Codes (FFC)
Meridian SL-100 Feature Access Codes (FAC)
- A
- D
- B
- C E
- F
- G
- H N
- O
- I P
- R
- L
- S
- M
- T
- V
Index
Back

Manuales Relacionados para Nortel Networks teléfono M3905

manualesoceanicos.es

manualesoceanicos.es es una plataforma para manuales en línea. Puedes encontrar y ver los manuales de usuario en línea fácilmente. Hay más de 600,000 manuales PDF en nuestra base de datos. Recopilamos y añadimos nuevos manuales de usuario todos los días para que puedas encontrar el manual adecuado para tu búsqueda. Puedes ver todos los manuales de usuario en línea de forma gratuita.

Información

©2024 manualesoceanicos.es. Todos los derechos reservados.